HCMUD 391 Residents: INFRAMARK is updating their billing system with the following information below. With this transition, your account number has changed. Residents will need to open the link received in their email to update their account. This email has been sent by INFRAMARK. Many residents are concerned about the validity of this email. This email has been sent out to all INFRAMARK customers as they have changed over to StarnikPay.
Transitioning to Starnik & StarnikPay
Welcome to Your New Billing & Payment Experience
We are upgrading our current utility billing provider to Starnik, with payments managed through StarnikPay — a fully integrated, dependable, and user-friendly platform.
What’s Changing?
- Single System for Billing & Payments
- Real-Time Payment Posting
- Direct Payment Processing
StarnikPay connects directly to payment processors without the need for third-party gateways. - Improved Bookkeeping & Reports
Reporting remains familiar to most bookkeepers already working with Starnik. We can also provide sample recap reports to help teams adjust.
Customer Features
- Real-Time Payment Reflection — no more delays or confirmation calls.
- Improved eBilling — paperless bills, email notifications, or both.
- Re-Enroll in AutoPay — schedule automatic payments.
- GuestPay — no login required, make one-time payments quickly and easily.
IVR Payments — remains available, pay by phone with a saved payment method.
This transition enhances a more user-friendly experience for customers. If you have any questions or need support, we are here to help.